RETURN POLICY

1. Overview

At LE Raun Technology, we stand behind the quality of our products. If you are not completely satisfied with your purchase, we offer a straightforward return process to ensure your peace of mind.

2. Return Eligibility

• Products must be returned within 30 calendar days from the date of delivery.
• Items must be unused, in original packaging, and in the same condition as received.
• Customized or specially manufactured products are non-returnable unless defective.
• A valid proof of purchase (order number or invoice) is required for all returns.

3. How to Initiate a Return

1. Contact our customer service team at sensor01@leraun.com with your order details.
2. Our team will review your request and issue a Return Merchandise Authorization (RMA) number within 2 business days.
3. Pack the product securely in its original packaging and include the RMA number on the outside of the box.
4. Ship the package to the address provided in the RMA confirmation email.

4. Return Shipping Costs

• If the return is due to a defect or error on our part, LE Raun will cover all shipping costs.
• For returns due to change of mind or incorrect ordering, the customer is responsible for return shipping.

5. Refund Processing

Once we receive and inspect the returned item, a refund will be issued to the original payment method within 10 business days. Shipping fees are non-refundable unless the return is due to our error.

6. Damaged or Defective Items

If you receive a damaged or defective product, please notify us within 48 hours of delivery with photos of the damage. We will arrange a replacement or full refund at no additional cost to you.

7. Contact Us

For any questions regarding our return policy, please contact us at sensor01@leraun.com or call +86 18818997341.